Senior Fusion Support Analyst – Finance ( Banco Pichincha)
, Encumbrance Accounting, Subledger Accounting SLA, Treasury Management, Tax Management, Tax, Financial Consolidation, Cost...
, Encumbrance Accounting, Subledger Accounting SLA, Treasury Management, Tax Management, Tax, Financial Consolidation, Cost...
and SLA requirements. Document all interactions in the ticketing system with complete notes. Track and monitor open tickets... to ensure closure within SLA. Customer Satisfaction & Feedback: Maintain professional, empathetic communication...
(tracked against SLA). 100% employee participation in required compliance training. Clear, actionable compliance reporting...
, Encumbrance Accounting, Subledger Accounting SLA, Treasury Management, Tax Management, Tax, Financial Consolidation, Cost...
tickets resolved within SLA timelines. Owner reports accurately and on time. Tenant satisfaction with communication...
within SLA (e.g., emergencies 24 hrs, standard requests 72 hrs). * Tenant satisfaction with maintenance resolution. Vendor...
%). Vacancy fill time (days-to-lease within industry benchmarks). Maintenance resolution times within SLA. 100% compliance...
requirements defined in the SLA/KPI's. Specific Responsibilities Play as the main point of contact in FSSC regarding payments...
policy. Employee Support: Respond to payroll inquiries (pay stubs, direct deposit, tax withholding changes) within SLA...
resolution. Take strong ownership and accountability in driving cases to resolution, ensuring progress aligns with SLA targets...