successful implementation and optimization of the Genesys and Salesforce platforms.This position will lead a large-scale multichannel contact... implementation of Genesys tools (routing, IVR, interaction with staff, analysis) and Salesforce (case management, comprehensive...
Lugar:
México | 06/04/2026 17:04:42 PM | Salario: S/. No Especificado | Empresa:
INVEX and/or technology operations preferred Knowledge of Genesys Platforms or similar technologies is a must Experienced...
platforms and KPIs;Genesys experience is a plus. Excellent around cross-functional collaboration (Product, Engineering, CX...
Lugar:
Nuevo Leon | 06/04/2026 17:04:25 PM | Salario: S/. No Especificado | Empresa:
Lendbuzz successful implementation and optimization of the Genesys and Salesforce platforms.This position will lead a large-scale multichannel contact... implementation of Genesys tools (routing, IVR, interaction with staff, analysis) and Salesforce (case management, comprehensive...
successful implementation and optimization of the Genesys and Salesforce platforms.This position will lead a large-scale multichannel contact... implementation of Genesys tools (routing, IVR, interaction with staff, analysis) and Salesforce (case management, comprehensive...
successful implementation and optimization of the Genesys and Salesforce platforms.This position will lead a large-scale multichannel contact... implementation of Genesys tools (routing, IVR, interaction with staff, analysis) and Salesforce (case management, comprehensive...
of hands-on experience with Genesys IVR platforms**(Pure Engage/CX). - **3+ years of programming expertise** in C++, Java... for troubleshooting complex systems. **Desired**:- Certifications in Genesys, Avaya, or Cisco IVR technologies. - Knowledge of cloud...
. Utilizar herramientas como Genesys y aplicativos internos (PYCASSO, Tracking) para la gestión de casos. Cumplir con SLAs... de herramientas de Contact Center (idealmente Genesys). Habilidades clave: Comunicación efectiva Escucha activa y empatÃa...
like TensorFlow, PyTorch, or JAX. - Knowledge of Contact Center AI solutions and experience with major CCaaS platforms (e.g., Genesys...
, preferentemente Genesys CloudActividades:- Elaborar informes estadÃsticos que apoyen la toma de decisiones en la gestión del área...