do? **- Handle and log requests and incidents using a ticketing system (e.g., ServiceNow, Genesys). - Diagnose and resolve basic...
o soporte técnico como: Tivoli, System Center, Zendesk, WhatsApp Gold, etc.Manejo de Sistema de Tickets (preferible ServiceNow...
on Cisco IOS/NX-OS (Juniper/Arista a plus). Wireshark/tcpdump, SNMP/NMS, ITSM (ServiceNow or similar). Certs: CCNA...
(e.g., SharePoint, PowerPoint, Visio, LucidChart, ServiceNow) for visualizing and managing enterprise architecture.Ensure...
. - ITIL processes (Incident, Problem, and Change Management). - Azure DevOps, ServiceNow, or similar workflow management...
management tools** such as Jira Service Management, ServiceNow, or equivalent platforms. - Intermediate command of **SQL...
through the ServiceNow ticketing platform to determine if escalation, configuration changes, or user guidance... like ServiceNow and understanding of SLA management.Excellent and effective communication skills.Fast learner, qualityâ€conscious...
- Registrar, clasificar y dar seguimiento a tickets en herramientas como ServiceNow- Resolver incidencias básicas de hardware...
incidents, managing daily tasks and workflows efficiently within ServiceNow (SN). Manage problem resolution with third-party..., specifically Veeam and Commvault. Experience managing daily IT operations, incidents, and requests using ServiceNow (SN). Hands...
Link-Worldwide is seeking a skilled ServiceNow Business Analyst to facilitate requirements gathering and process... analysis for ServiceNow implementations.The ideal candidate will collaborate with stakeholders, analyze existing processes...