Looking For Excellent problem-solving skills and experience handling escalations Proficiency with Aircall and/or Call Center Software...
Center, Genesys Cloud CX/3CX, Twilio, NICE CXone, Five9, Talkdesk, Cisco Webex Contact Center/Webex CC, Aircall, GoToConnect...
(or similar CRM), Aircall, Slack 1+ years of customer-facing work experience, or an Associate’s degree 18+ years old Must pass...
support the NYRR Runner Services team. Optimize customer service Tool Stacks (Salesforce, Aircall, haku) and work closely...
familiarity with Front, Iterable, Duda, and Aircall to support connected partner and communication workflows. Qualifications 3...
, Aircall), and internal portals/custom apps, including access controls, licensing, and daily incident management to ensure...
like HubSpot, AirCall, or Zendesk a strong plus) Strong working knowledge of CX KPIs, metrics, and best practices Proven ability...
Management systems (e.g. Salesforce Service Cloud, Zendesk, Intercom) and integrated CTI (e.g. Zoom Contact Center, Aircall), WFM...
, Pennsylvania, Illinois, Michigan, New Jersey, and Massachusetts Familiarity with Aircall, Zendesk, WhatsApp, Calendly...
(e.g., Dialpad, CallRail, Aircall) and ERP system integrations (e.g., NetSuite, SAP, Microsoft Dynamics), including ongoing...