platforms (e.g.| Five9| Amazon Connect| Genesys| Avaya| Cisco| Amazon Connect).Experience with test management tools (e.g...| ACD| CTI| CRM| and omnichannel platforms (e.g.| Five9| Amazon Connect| Genesys| Avaya| Cisco| Amazon Connect).Experience...
(Avaya Session Manager, Cisco CVP, cloud services, etc.). Voice Gateways configuration, deployment, and troubleshooting...
center technologies and IVR design (such as Genesys Cloud, NICE, Avaya, or Cisco) to design queue logic, DTMF menus, routing... Cloud, NICE inContact, or Avaya, including call flow design and testing protocols. Background in high-volume, omnichannel...
., Assembled, NICE, Five9, Intercom, Avaya, or similar WFM tools). Experience supporting high-growth DTC, e-commerce, or consumer...
along with support of site IT contacts Administer, maintain, and support the telephone systems (Avaya) end users’ technology...
expectations. Proficient with hotel PBX systems (e.g., Mitel, Avaya, Cisco, Opera Cloud PMS integration) and basic computer...
requirement. Experience with one or multiple Cisco, Avaya or Oracle voice platforms including Cisco Unified Communications... Manager (CUCM), Cisco Unity, Cisco Unified Border Element (CUBE), Oracle Session Border Controller (SBC) and Avaya Aura...
, Amazon Connect, Five9, Cisco UCCE/UCCX, Avaya). Experience with telephony infrastructure, SIP, VoIP, call routing...
Nine, Genesys, Nice, Avaya, Mitel), both technical and sales related. Demonstrate leadership and management skills...
Representatives handling customer inquiries regarding specific treatment programs, pricing, and plans. Familiarity with Avaya, CMS... of Avaya phone system, CMS Reporting and Workforce Management;Ability to multi-task, be detail-oriented and highly...