with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact...
Learn and support platforms such as Skype for Business, Avaya Communication Manager, and other enterprise call center...
implementation of the enterprise-wide upgrade, migrating all services from legacy Avaya/Centrex to the new SIP unified communications...: Provide advanced technical and design support for the Avaya Communication Manager (CM), Call Center, and Client (Call...
troubleshooting (SIP, H.323). Familiarity with other UC systems (Avaya, Microsoft, Oracle) and Cisco UC solutions (CUCM, CUBE, CMS...
with PBX systems (e.g., Asterisk, Cisco, Avaya) REQUIRED Understanding of SIP, RTP, SRTP, and WebRTC protocols...
experience with work systems such as API, Avaya, Epic, Salesforce, Tableau, and Workday. Working Conditions: General office...
such as ADP Financial Services, Avaya CMS, and Epic Software effectively....
Service Browser BlueZone (Mainframe/COR) EDGE Excel Google ZAP Avaya Innovis Web Browsers WebView Verint...
Telephony, VoIP, SIP Trunking, LAN/WAN, and QoS 8x8 experience required;Avaya experience a plus Experience leading teams...
: Preferred Licensure:ACBT - Avaya CBTCXADMIN - AVST Cert CX AdminITIL - IT Infrastructure Library UPMC is an Equal Opportunity...