large multi-site contact center implementations o Strong knowledge of IVA, Speech Engine, Back-end, Reporting, and CTI...
(Email to Case, Web to Case, Digital Engagement (Chat, Messaging), Phone to Case, CTI Vendors, Omnichannel, Knowledge, Case Routing...
an editorial function that supports all CFC teams and keeps communication consistent across CSIRT, CTI, engineering, Insider Threat...
), radwell.com, Genesys Cloud (CTI/IVR/screen-pop), and marketing cloud, & data platforms. o Select and govern integration...
(CTI) with all major telephony platforms including analog, digital, and VoIP Experience with E911 and NG911 Systems...
and Techniques for CBP’s CTI Threat Actors and additional threat actors targeting system.​ Prioritize system assets based on impact...
, and work closely with Blue, Purple, and CTI teams to ensure operations accurately reflect real-world adversary behaviors..., tool and infrastructure strategy, TTP evolution, and integration with CTI, Blue, and Purple teams. Oversee planning...
with MuleSoft and OData Layer for complex integrations. UX design and development (CSS, HTML, JavaScript) CTI / Telephony...
supports and enables those services is extremely beneficial. Responsibilities: Supporting CTI businesses as a trusted...
imum) in Listening OR Reading Relevant military MOSs: 35P, 1N3X1, 1A8X1, CTI, 267X or equivalent Levantine dialect...