to upgrades or preventative maintenance that might influence call floor operations and provide guidance to callcenter operations... the 911 data center’s physical infrastructure. Provides expertise to redesign the 911 data center/RF antenna sites...
, and maintain Clients in enterprise contact center environments. Create and manage SIP routing rules, SIP manipulation scripts... like Cisco UCCE/PCCE. Use Google CCAI Platform or connectors to enable call handoff and escalation. Configure, deploy...
. SME product knowledge of Biz Manager OpenText Sterling File Gateway IBM Connect Direct IBM NDM Connect Enterprise IBM... Sterling Control Center. Strong support knowledge of file transfer protocols eg SFTP, HTTPS, AS2 and encryption types eg PGP...
. SME product knowledge of Biz Manager OpenText Sterling File Gateway IBM Connect Direct IBM NDM Connect Enterprise IBM... Sterling Control Center. Strong support knowledge of file transfer protocols eg SFTP, HTTPS, AS2 and encryption types eg PGP...
Supporting multi-site or hybrid work environments. Experience with enterprise VoIP analytics and contact center technologies... reliable and secure communications across Avaya CM, CMS, RedSky E911, Verint, Swampfox Contact Center, Korbyt Wallboard...
Computational Linguist & Designer– Contact Center Virtual Agent and IVR is a key technical resource on projects which designs... should have a background and general understanding of contact center technologies as it pertains to the healthcare industry. Prior knowledge...
to be deployed onsite with a client, responsible for leading the design, implementation, and Python with AI features in enterprise... primary liaison between business users, technical teams, and vendors for CRM and contact center-related initiatives. Drive...
(e.g., CRM, CallCenter, Marketing, Offline, Point of Sale, etc.). Proficiency with data transformation & ETL tools (e.g.... You will be a key player in our Data Architecture team, working directly with enterprise clients and collaborating with Adobe...
on call/overnight coverage as needed (Only if RTB support cannot handle issue, may be reached out to but would be very rare..., Java/Groovy or Bash) Expertise with Git and platforms such as Atlassian BitBucket / GitHub Enterprise / Azure DevOps...
are met Manage Contact Center technology deployments (NICE CXone or Amazon Connect) including IVR design, call routing, self-service... programs by delivering technology and process modernization solutions. They focus on implementing enterprise applications...