. Familiarity with SIEM tools, packet capture/analysis, and network forensics. · Certifications (Preferred): Palo Alto Networks... Other Requirements Must pass background investigation. Must be a U.S. Citizen. Company Overview Agil3 Technology Solutions LLC...
. · Preferred ITIL v4 certification or familiarity with IT service management best practices. · Preferred Experience supporting..., service outages, and complex system errors. · Monitor and optimize the performance of M365 services, ensuring efficient...
with federal IT standards and property accountability requirements (e.g., FAR 52.245-1). · Preferred Certifications: ITIL v3/v4...) Other Requirements Must pass background investigation. Must be a U.S. Citizen. Company Overview Agil3 Technology Solutions LLC...
with vendors and service providers for circuit issues and equipment replacement. Minimum Qualifications Bachelor’s degree... Certified Network Professional (CCNP) or minimum 7 years’ experience in network administration. (Preferred) Cisco Certified...
’s ServiceNow IT Service Management (ITSM) platform. This role ensures that ServiceNow effectively supports the agency’s help desk... integrity, and improve IT service delivery. Key Responsibilities Planning, executing, monitoring, controlling, and closing...
issues that require desk-side intervention, and ensure timely service delivery per Service Level Agreements (SLAs... to Tier 1 agents to reduce escalations and improve first-call resolution rates. · Service Level & Customer Support Meet SLA...
-solving, communication, and leadership skills. Preferred Qualifications Active industry certifications such as: CCNP/CCIE..., Secret or higher preferred). Other Requirements Must pass background investigation. Must be a U.S. Citizen...
Solutions Associate (MCSA) or successor certifications (e.g., Microsoft Certified: Azure Administrator Associate). (Preferred... Must pass background investigation. Must be a U.S. Citizen. Company Overview Agil3 Technology Solutions LLC ("A3T...
or exceed Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Quality Assurance Surveillance Plan (QASP... Management Plan (PMP), staffing plans, transition-in/out plans, and continuous service improvement initiatives. · Manage program...
(or similar IaC tools). Preferred Certifications: VMware Certified Professional (VCP) Microsoft Certified: Azure Administrator... Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001:2018, ISO 20000 & ISO 27001 Certified, 8a, Women-Owned...