staff who support our suite of contact center software solutions. Our solutions utilize complex technologies, and the... in a technical support capacity supporting Internet Service Providers, networks, and/or Business Software 2+ years' experience...
exceptional support experiences. Your responsibilities include: Troubleshooting software and hardware issues Collaborating... support or software troubleshooting experience Strong analytical and problem-solving skills with attention to detail...
, and security issues. Performs hardware and software upgrades for network, server, and security appliances. Maintains... including Active Directory, Azure AD/Entra ID, Group Policy, DNS, DHCP, and modern authentication. Strong knowledge of TCP/IP...
and software Manage Microsoft Hyper-V hosts and virtual machines Administer and support Veeam backup solutions, including restore... scenarios Perform hardware and software upgrades and system enhancements Ensure compliance with corporate and regulatory...
what it takes? 8+ years in a Technical/Service role in software, telecommunications or in customer service, call/contact... troubleshooting skills with end-users/customers Working technical knowledge of contact center software/design/functionality...
. Act as the primary escalation point for complex incidents, diagnosing and resolving intricate hardware, software..., DNP3, OPC, TCP/IP, and various telemetry (radio, cellular, fiber). Security Mindset: A strong grasp of OT cybersecurity...
network designs. Collaborate with network architects, ASIC designers, and software engineers to align architecture... Job Level: TCP_05 "The expected salary/wage range for this position is provided below. Actual offer may vary from this range...
areas: Deep understanding of core networking protocols (TCP/IP, DNS, DHCP, etc.) Design, implementation... virtualization and software-defined networking (SDN) Practical knowledge of routing and switching technologies, including...
from 1st to 3rd level support including milestones for all known firmware/software versions or functional upgrades and sunset... Mgmt (preferred) Experience: Good phone skills (patient, clear communicator) TCP/IP Services Microsoft Office...
troubleshooting, command line interface, TCP/IP, software-defined, wide area network, Fortinet, NAT, network virtual appliance, telco...