products, including Avaya, CISCO, Aspect Unified Communication, Webex Audio\Video conferencing, VoiP, SIP, analog lines, eFax...
Cisco & Avaya IP phone installs, programming, and troubleshooting. Perform physical layer diagnostics using Sniffers, BERT...
Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) Consistently...
. Strong understanding of and experience with configuring IP, OSPF, BGP, VRRP, SLPP, HSRP on Avaya and Cisco switches and routers.... Experience with Avaya ERS and VSP switches. Experience with network cabling and an understanding of basic ethernet cabling...
desirable) Avaya Communications certification or experience supporting Avaya platforms in hybrid Cisco/Avaya environments... technologies (Cisco UCCX/UCCE or Avaya equivalents) Prior experience in a DoD, IC, or other high-security environment...
Collaboration certifications CCNP Collaboration certification CCIE Collaboration certification (highly desirable) Avaya... Communications certification or experience supporting Avaya platforms in hybrid Cisco/Avaya environments Experience with secure...
systems (Genesys, Avaya, etc.) to ensure efficient navigation of phone tree, call distribution, and recording, etc. Provides...
troubleshooting • Equipment disposal activities • Installing and troubleshooting Cisco and Avaya IP phones This position... terminology · Must be familiar with IP phone o Must be able to program Cisco phones o Must be able to install Avaya phones...
, accuracy, and professional composure under pressure. Minimum Qualifications: Must have Avaya certification, OR VoIP...
, Avaya or previous call center software is a plus Ability to access and retrieve information using a laptop and basic...