skills, and familiarity with phone/contact center or CCaaS projects, ideally from vendors such as Avaya, Genesys, RingCentral... or companies such as: Avaya, Genesys, RingCentral, 8x8, Five9, Gleen, Cognigy, Cisco, or similar contact center/CX vendors...
applications Participate in non-prime 24x7 on-call rotation in response to field support incidents Maintain Avaya equipment... Avaya equipment software Troubleshoot and resolve issues regarding local phone services including vendor provided T1...
Healthcare administration experience and knowledge of Avaya phone systems, CMS, and Avaya Contact Recorder preferred. EEO...
and troubleshooting. Proficiency with Cisco Unified Communications Manager (CUCM) and related technologies. Familiarity with Avaya... support migrations from legacy PBX systems, including Avaya, to modern VoIP platforms. SkillSet: • VoIP and Telephony...
and Avaya platform preferred. Strong analytical and organizational skills with excellent attention to detail. Excellent...
reporting systems (such as Avaya CMS Supervisor, Genesys Administer, CC Pulse, IWD, IWS) is recommend) Basic knowledge...
Working knowledge on Workforce Management and Operation process Working knowledge of MS Office applications and Avaya CMS..., etc., using various tools such as: Avaya, CMS, Verint, IEX, eWFM, Aspect, Impact 360, Basic Erlang B & C Distribution, Queuing...
Working knowledge on Workforce Management and Operation process Working knowledge of MS Office applications and Avaya CMS..., etc., using various tools such as: Avaya, CMS, Verint, IEX, eWFM, Aspect, Impact 360, Basic Erlang B & C Distribution, Queuing...
Participate in non-prime 24x7 on-call rotation in response to field support incidents Maintain Avaya equipment hardware... such as removing/replacing phone components, headset issues and verification of network wiring Configure and support Avaya equipment...
reporting systems (such as Avaya CMS Supervisor, Genesys Administer, CC Pulse, IWD, IWS) is recommend) Basic knowledge...