migration from a legacy Avaya CS1000 / Session Manager environment with AudioCodes SBCs to a multi‑cluster Cisco Unified...
technologies (eg. Nice, Genesys, Avaya, SAP);· Data & AI, ERP experience is considered an asset · Technical/Other Skills: SFDC...
, or incident management Experience with cloud-based contact center platforms (e.g., CCaaS, Five9, Avaya, or similar) Experience...
expertise in Audio/Visual (A/V) systems and Avaya telephony. The ideal candidate is a proactive problem-solver who can... Communications Support: Administer, maintain, and troubleshoot the Avaya Communication Manager (CM10) environment Perform station...
Skills: Telecommunications and video experience with AVAYA and ZOOM platforms. IP based telephony, PBX platforms, Digital...
with contact center platforms such as Genesys, Avaya, Cresta, or similar Experience with speech analytics, intent-level analysis...
with one or multiple Cisco, Avaya or Oracle voice platforms including Cisco Unified Communications Manager (CUCM), Cisco Unity, Cisco... Unified Border Element (CUBE), Oracle Session Border Controller (SBC) and Avaya Aura Application Server. Expertise in SIP...
center platforms (e.g., Nice CxOne, Five9, Genesys, Avaya) through ETL/ELT pipelines into the data warehouse and BI layer...
application systems Microsoft applications Business support systems Avaya Telecommunications Cisco network hardware...
systems and Avaya CMS. Demonstrated ability to communicate effectively both verbally and in writing. Ability to assist...