Call Center Supervisor
with: Experience in a medical or hospital call center Familiarity with emergency communication procedures Experience with Avaya, SPOK...
with: Experience in a medical or hospital call center Familiarity with emergency communication procedures Experience with Avaya, SPOK...
technologies (eg. Nice, Genesys, Avaya, SAP);· Data & AI, ERP experience is considered an asset · Technical/Other Skills: SFDC...
. Experience developing staffing strategies and implementing staffing plans. Knowledge of SPOK and Avaya platform preferred...
related to: Signal Paging Emergency and Code Blue procedures NIH General Information services SPOK and AVAYA system... or retraining activities. Proficiency with call center systems and reporting tools;experience with AVAYA and/or SPOK preferred...
. Experience developing staffing strategies and implementing staffing plans. Knowledge of SPOK and Avaya platform preferred...
updates. Support system accuracy for SPOK and AVAYA databases. Escalate operational issues to the Call Center Supervisor...
accuracy of SPOK and AVAYA databases. Escalate operational issues to the Call Center Supervisor as required. Qualifications... providing peer guidance or informal leadership. Familiarity with telephony or paging systems;AVAYA and/or SPOK experience...
schedule management and profile updates. Support accuracy of SPOK and AVAYA databases. Escalate operational issues to the... or paging systems;AVAYA and/or SPOK experience preferred. Strong decision-making skills under pressure. Preferred: Prior...
related to: Signal Paging Emergency and Code Blue procedures NIH General Information services SPOK and AVAYA system... or retraining activities. Proficiency with call center systems and reporting tools;experience with AVAYA and/or SPOK preferred...
. Experience developing staffing strategies and implementing staffing plans. Knowledge of SPOK and Avaya platform preferred...