with one or multiple Cisco, Avaya or Oracle voice platforms including Cisco Unified Communications Manager (CUCM), Cisco Unity, Cisco... Unified Border Element (CUBE), Oracle Session Border Controller (SBC) and Avaya Aura Application Server. In-depth expertise...
Agency teams. Experience in managing Avaya voice systems and Ciena Optical Networks. 12+ years of experience in voice... systems and transport environments 7+ years of experience in Avaya voice 7+ years of experience with Ciena transport...
locations, serving thousands of users and stations. You will leverage your expertise in Avaya telephony programming...: Oversee Disney Central telecommunications technology, including Avaya hardware, configuration, and carrier and network...
. Experience using workforce management, telephony, and automated call distribution tools such as Aspect, Blue Pumpkin, IEX, Avaya...
, Web Integration platforms, EDI enrollment portals, and productivity tracking systems (e.g., Avaya or similar...
person: body, mind, and spirit. Job Details Job Responsibilities: Operate the Avaya switchboard to handle all calls...
, containment, and graceful escalation to agents. Drive modernization from legacy contact center platforms (e.g., Avaya, Genesys...
, sustainment, and analysis of Service Desk information and metrics, obtained from mostly the ServiceNow ITSM tool, Avaya and AWS...
Working knowledge of Windows/Linux/VM/ESXi hosts. Experience with Avaya and Cisco on prem solutions. Experience with cloud..., and basic scripting such as Python is a plus. Working knowledge of Session Border Controllers (Avaya and/or Oracle). Knowledge...
), referring to Facets when necessary, Outlook for email, Teams for chat/meetings, Zoom for team meetings, Avaya for phone calls...