Management System (TMS), Siebel Contact Management System and Siebel and Avaya soft phone, State and Federal Title XIX policy...
and software applications to manage contact center and back-office operations (CxOne, Verint, Avaya, etc.). Strong analytical...
, Security+ CE or equivalent to meet requirement. Experience with one or multiple Cisco, Avaya or Oracle voice platforms... Controller (SBC) and Avaya Aura Application Server. Expertise in SIP internetworking signaling and call flow. Demonstrable...
Responder Experience with Oracle SBCs, Microsoft Teams Direct Routing, Avaya, and Genesys Solid understanding of Cisco call...
assets on top of the Avaya CMS telephony system;use Trino to process cross-platform data transformations and to run queries...
. An understanding of Private Branch Exchange telephony, to include Avaya/Nortel telephone switch interfaces An understanding of RF...
, Azure Firewall, and Avaya IPoffice. Knowledge of networking hardware, including CPUs, wiring, and routers. Familiarity...
: - Cisco ASA - Cisco FirePOWER - Cisco Catalyst - Cisco Nexus - Avaya PoE Switches - F5 LTM and GTM load balancers... Server - Avocent KVM Switch - RedSeal Appliance SYS-1027R-WRF4+ - SafeNet 7000 - Avaya Media Gateway G450 - IBM...
: - Cisco ASA - Cisco FirePOWER - Cisco Catalyst - Cisco Nexus - Avaya PoE Switches - F5 LTM and GTM load balancers... Server - Avocent KVM Switch - RedSeal Appliance SYS-1027R-WRF4+ - SafeNet 7000 - Avaya Media Gateway G450 - IBM...
Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) Consistently...