: Experience in healthcare or emergency operations Experience with Avaya or SPOK systems Work Environment: Weekend shifts...
Service Cloud Voice with Avaya, including CTI strategy, call routing architecture, event handling, and telephony data...
skills Ability to work under pressure in real-time operational environments Preferred: Experience with Avaya, SPOK...
Service Cloud Voice with Avaya, including CTI strategy, call routing architecture, event handling, and telephony data...
and communication skills. Experience taking user calls utilizing an IVR system, preferably Avaya. Must be able to cover one weekend..., and other common networking concepts. Required 5 Years Experience taking user calls utilizing an IVR system, preferably Avaya...
operations. Experience working with monitoring tools such as AppDynamics and Datadog. Experience with Avaya Experience Portal...
applications Participate in non-prime 24x7 on-call rotation in response to field support incidents Maintain Avaya equipment... Avaya equipment software Troubleshoot and resolve issues regarding local phone services including vendor provided T1...
skills, and familiarity with phone/contact center or CCaaS projects, ideally from vendors such as Avaya, Genesys, RingCentral... or companies such as: Avaya, Genesys, RingCentral, 8x8, Five9, Gleen, Cognigy, Cisco, or similar contact center/CX vendors...
Healthcare administration experience and knowledge of Avaya phone systems, CMS, and Avaya Contact Recorder preferred. EEO...
center platforms Cisco Contact Center Enterprise Genesys Pure Engage, PureCloud or Pure Connect Avaya Aura NICE InContact...