Executive Director CCaaS
CCAI, NICE CXone, Verint, Calabrio, CRMs, and process automation technologies \n What You'll Be Doing Develop...
CCAI, NICE CXone, Verint, Calabrio, CRMs, and process automation technologies \n What You'll Be Doing Develop...
(e.g. Calabrio, Zendesk) systems. Customer-first mindset, proactively driving improvements to the end-user and customer...
(WFO) Experience integrating and supporting call recording and WFO solutions: Eleveo (Zoom International) Calabrio...
to urgent business questions Have experience with workforce management platforms (e.g., Assembled, NICE, Calabrio...
to WFM platforms (e.g., Calabrio, NICE, Alvaria, Planbase), with the ability to go beyond their limits Experience in fast...
, and SLAs, applying knowledge of AI-powered forecasting models. Utilize workforce management tools/software (i.e., Calabrio WFM...
(Assembled, Calabrio, Verint, NICE or similar) Strong proficiency in Google Sheets or Excel when analysis is needed outside...
such as: Aspect/Alvaria, Genesys WFM, NICE/IEX, Verint, Calabrio, etc. Experience with multi-site and/or vendor/BPO operations...
/ACD platforms (e.g., Five9, NICE, Genesys, Calabrio) for forecasting, scheduling, adherence monitoring, routing, skilling... with WFM/ACD platforms such as Five9, NICE, Genesys, Calabrio, or similar systems. Experience identifying performance risks...
/ACD platforms (e.g., Five9, NICE, Genesys, Calabrio) for forecasting, scheduling, adherence monitoring, routing, skilling... with WFM/ACD platforms such as Five9, NICE, Genesys, Calabrio, or similar systems. Experience identifying performance risks...