such as: Preferred: NiCE IEX, NiCE CXone, NiCE CXone Workforce Management (Webstation) Relevant: Calabrio ONE, Genesys Cloud CX, Verint...
, telephony, databases, and tools such as Salesforce, AWS, and Calabrio. Experience with QuickBooks is highly desirable. Proven...
Experience with WFM platforms such as: Aspect/Alvera, Genesis WFM, NICE/IEX, Verint, Calabrio, etc. Experience with multi-site...
. Work in collaboration with Business Systems Manager for Five9 & Calabrio on system related gaps and potential enhanced...
such as: Aspect/Alvaria Genesys WFM NICE/IEX Verint Calabrio Experience supporting multi-site and/or vendor (BPO) operations...
, REST). Exposure to CRM and WFO/WFM integrations (Salesforce, ServiceNow, Verint, Calabrio, etc.). Understanding...
, telephony, databases, and tools such as Salesforce, AWS, and Calabrio. Experience with QuickBooks is highly desirable. Proven...
regulations and guidelines highly desired Preferred Knowledge of Epic Software, use of Rfax, and Calabrio Call System Preferred...
regulations and guidelines highly desired Preferred Knowledge of Epic Software, use of Rfax, and Calabrio Call System Preferred...
of extensive agent files;Adept with People Connect and Calabrio or other Workforce Management scheduling platforms. Preference...