., ININ/Genesys, Verint, Calabrio, IEX) preferred. Minimum of 3 years of working with call center/ACD phone systems...
service-focused employees. Knowledge of Calabrio Work Performance Software or related employee-quality assurance systems...
Recording, Calabrio, NICE Call Recording, etc.) Physical Demands & Work Environment While performing the duties...
capabilities from the current Amazon Connect and Calabrio integration to a modern architecture. This role will design, develop... AWS architecture to migrate call recordings and analytics from Calabrio to Amazon Connect Contact Lens. Assess the...
Calabrio, our WFM software Reviews and processes permanent schedule change requests Monitor daily/weekly/monthly KPIs...
understanding or ability to learn Calabrio program. Ability to be flexible and adaptable as this position often requires multi...
or similar tools (NiCE, Verint, Calabrio, CallMiner, Observe.AI) - Demonstrated success coordinating quality initiatives...
environments Experience configuring or supporting enterprise CX/WFO/WEM platforms such as Verint, NICE, Genesys, Calabrio...
enterprise CX/WFO/Quality platforms such as Verint, NICE, Genesys, Calabrio, or comparable solutions, with Verint strongly...
/WFO/WEM platforms such as Verint, NICE, Genesys, Calabrio, or comparable solutions with NICE CXOne or AWS Connect strongly...