Overview We are seeking a Senior Contact Center Architect with deep expertise in CallMiner to design, implement..., quality, and operational excellence. Key Responsibilities Lead the architecture, design, and implementation of CallMiner...
About the Role CallMiner has evolved from a leader in conversation intelligence to a provider of the world... and customer journey optimization. Benefits About CallMiner Does the possibility of using artificial intelligence to improve...
About the Role CallMiner has evolved from a leader in conversation intelligence to a provider of the world... and customer journey optimization. Benefits About CallMiner Does the possibility of using artificial intelligence to improve...
As an integral part of the fast‑growing CallMiner Customer Success Team, the Business Analyst 2 plays a pivotal role..., accelerate adoption, and achieve “speed to value†through the CallMiner platform. A balance of technical acumen, AI experience...
our speech analytics platform, CallMiner, to analyze and score interactions across our Consumer Direct and Loan Officer teams... "categories" and "scores" within CallMiner to automate the monitoring of agent-borrower interactions. Conduct deep-dive...
or similar tools (NiCE, Verint, Calabrio, CallMiner, Observe.AI) - Demonstrated success coordinating quality initiatives...
platforms (Amazon Connect, NiCE, Verint, CallMiner) - Experience with statistical models and data visualization using AWS...