and projects Enter all work as service tickets into ConnectWise Highly organized, self-motivated, and self-directed Ability... years (Preferred) Mac, Kaseya, ConnectWise, Sophos, SonicWall, Barracuda, Unifi, experience a plus Managerial: Training...
or technical documentation when needed Maintain detailed project documentation within IT Glue and ConnectWise, including...
platforms (ConnectWise, Autotask, etc.) Good communication — you don’t need to be salesy, just clear and helpful Ability...
with one or more MDM platforms 2+ years of experience doing real-time ticket management using a commercial ticketing system (ConnectWise...
solutions are highly desirable. Knowledge of MSP tools - ConnectWise Office365 / M365 Azure / AWS Datto Must be comfortable...
with RMM and PSA platforms used in MSPs (e.g., ConnectWise, Autotask, N‑able, Datto, etc.). Strong troubleshooting skills...
tunnels;SSL VPN Setup ConnectWise PSA software Wireless Technologies Experience with advanced troubleshooting server...
to improve IT services. Manage a Microsoft on-premises enterprise network. Configure SNMP probes for all sites (ConnectWise...
Systems (ConnectWise preferred) Anti-Virus and Malware software Microsoft Office through 2016 and 365 Windows 11...
, software, and hardware. Log and track support requests in ConnectWise. Prioritize and/or escalate tickets...