Technical Support Specialist - Level II
software (i.e. Autotask, ConnectWise, etc.), RMM software (i.e. Kaseya, Autotask, N-Central, etc.) Ability to prioritize...
software (i.e. Autotask, ConnectWise, etc.), RMM software (i.e. Kaseya, Autotask, N-Central, etc.) Ability to prioritize...
, and confined storage spaces. Preferred Qualifications Previous experience with ConnectWise or similar ticketing system...
, processes, or environments in a way others can easily follow Comfortable using tools like ConnectWise, IT Glue, or similar...
skills Experience in project management is a plus Experience with ConnectWise preferred Ability to work after hours...
. ·Familiarity with helpdesk and ticketing systems (e.g., ConnectWise ServiceNow, JIRA, Zendesk). ·Excellent problem-solving skills... to explain technical concepts to non-technical users. Preferred Experience: ·Experience with ConnectWise. ·Certifications...
within ConnectWise in relation to project timelines. Project Information Review: Reviews all information with key personnel to address...
or GED required Associate degree preferred Preferred Experience: Experience with ConnectWise Certifications...
Become a client whisperer - answer calls, create tickets in ConnectWise, and be the first line of defense for all things tech-related...
organizational and time management skills Strong customer service skills Required experience with the following: ConnectWise...
. Microsoft Office Suite and other standard desktop applications Managed Services software. (NinjaRMM, Connectwise) Backup...