environments. Queue and Workflow Management Monitor and manage tickets assigned to the SA queue in ConnectWise Manage... across environments. Experience with ticketing systems (ConnectWise preferred). Preferred Certifications and Education CompTIA...
records and activity tracking in systems such as SiteOwl, MyHive, ConnectWise, and Microsoft Field Service For projects...
all work as service tickets into ConnectWise Highly organized, self-motivated, and self-directed Managed Services..., ConnectWise, Automate/ScreenConnect, Sophos, SonicWall, Barracuda, Unifi, experience a plus Managerial: Training-Knowledge...
tools (e.g., ConnectWise, Datto, NinjaOne, or Atera) for monitoring and documentation. Assist with onboarding... (ConnectWise, Datto, NinjaOne, etc.). Excellent problem-solving, documentation, and customer service skills. Experience...
all work as service tickets into ConnectWise Highly organized, self-motivated, and self-directed Managed Services..., ConnectWise, Automate/ScreenConnect, Sophos, SonicWall, Barracuda, Unifi, experience a plus Managerial: Training-Knowledge...
with confidence Use tools like 8x8, Microsoft Teams, ConnectWise, and Kaseya VSA Ticketing, Triage & Core Support You'll handle... & software troubleshooting Experience with: ConnectWise, Kaseya VSA, Jira, ServiceNow or similar Strong communication...
with confidence Use tools like 8x8, Microsoft Teams, ConnectWise, and Kaseya VSA Ticketing, Triage & Core Support You'll handle... & software troubleshooting Experience with: ConnectWise, Kaseya VSA, Jira, ServiceNow or similar Strong communication...
. Qualifications: 1-3 years of experience in the technology industry Knowledge of CPQ tools such as Connectwise or Netsuite...
, device provisioning, access management Document all incidents and resolutions in our ticketing system (ConnectWise...
in a fast-paced environment Preferred / Nice-to-Have Skills Experience with RMM tools (e.g., ConnectWise, Datto, NinjaOne...