, virtualization, shared storage, disaster recovery, remote access, and more. Nice-to-Haves: Hands-on experience using ConnectWise...
a Director of Operations. Expert Tool Knowledge: Mastery of PSA and RMM platforms (e.g., ConnectWise, Autotask, NinjaOne...
environment, particularly utilizing the ConnectWise suite of products Scripting / Automation Framework knowledge: PowerShell...
for client travel. Experience with industry business standard software products, RapidFire Tools, and ConnectWise...
& Tools: Continuously evaluate and refine service operations, leveraging automation tools like ConnectWise Manage and RMM... Strong familiarity with ConnectWise Manage, RMM tools, and ITIL-based service processes Strategic thinker with a process-orientation...
, ConnectWise), ticketing systems, and ITIL practices. Excellent troubleshooting, communication, and documentation skills. Ability...
or technical documentation when needed Maintain detailed project documentation within IT Glue and ConnectWise, including...
or technical documentation when needed Maintain detailed project documentation within IT Glue and ConnectWise, including...
, and monitoring tools such as ConnectWise Manage, Control, Auvik, and IT Glue Experience designing and implementing solutions...
, such as NinjaONE, Kaseya, or Connectwise Experience working with PSA Ticketing Software Solutions, such as Autotask or Connectwise...