. Service Desk Operations Resolve customer issues remotely via phone and remote access tools, such as ConnectWise and Bomgar...
all work as service tickets into ConnectWise Highly organized, self-motivated, and self-directed Managed Services..., NinjaOne, ConnectWise, Automate/ScreenConnect, Sophos, Barracuda, Unifi, experience a plus Managerial: Training-Knowledge...
management tools (e.g., ConnectWise, Autotask, Microsoft Project, Asana, or similar). Solid working knowledge of Microsoft...) platforms such as ConnectWise Manage or Autotask. PMP, CAPM, or similar project management certification is a bonus...
and Engineering. o Assigns project related tasks within ConnectWise in relation to project timelines. Project Information Review...
in a production IT environment(s), preferably in multi-site environments: 1-5 years (Preferred) Mac, NinjaOne, ConnectWise, Sophos...
delivery technologies (experience with ConnectWise strongly preferred) Strong understanding of IT infrastructure, cloud...
such as ConnectWise, NinjaOne, SkyKick, or similar platforms. Security and Ecosystem Exposure Experience with email security, backup...
. Valid driver's license and reliable personal vehicle required Preferred: Experience with ConnectWise, Kaseya, or similar...
(ConnectWise) Coordinate technician schedules and ensure timely follow-ups with clients Keep clients informed on service status...;experience with ticketing or CRM systems is helpful (ConnectWise experience is a plus) A proactive, team-oriented attitude...
, Extron, Shure) SD-WAN platforms (Meraki, VeloCloud) ServiceNow, ConnectWise, or similar ITSM tools Additional...