with ConnectWise Manage or similar ticketing systems RMM/remote management tool experience Experience supporting Apple products...
that require engineer level support, following ticket to resolution. Responsible for entering all time and expenses in ConnectWise... as they occur. Enter all work as service tickets in ConnectWise. Understand processes in ConnectWise by completing assigned...
that require engineer level support, following ticket to resolution. Responsible for entering all time and expenses in ConnectWise... as they occur. Enter all work as service tickets in ConnectWise. Understand processes in ConnectWise by completing assigned...
with Cisco DUO Experience with ConnectWise Experience with SonicWall Firewalls What you'll do as the Junior Implementation...
platforms (e.g., ConnectWise SIEM), including log formats, collection methodologies, data normalization, and content creation...
tools Cloud support – multiple device data syncing ConnectWise or other ticketing systems Word, Excel...
to dive deeper. · Administrative Tasks: Enter time and expenses in ConnectWise PSA, attend scheduled meetings, and complete...
tools Cloud support – multiple device data syncing ConnectWise or other ticketing systems Word, Excel...
with PSA/RMM tools (ConnectWise, HaloPSA, N-able, or similar) Strong customer-facing communication (phone/video...
time spent on-site using ConnectWise Manage's time entry feature. Regularly updates ticket statuses and provides clear... ticket creation, assignment, and resolution processes in ConnectWise Manage. Conducts a thorough review of assigned tickets...