, and repair malfunctioning devices. · Accurately capture device issues and associated components in ConnectWise tickets...
tracks and completes tasks and follows up on open items via ConnectWise Responds proactively to requests for information...
with ConnectWise or similar ticketing system for time and record keeping. Excellent customer service skills and initiative to go the...
to technical sales processes or solution engineering Familiarity with ticketing systems such as ConnectWise Experience...
sales data, quotes, and tickets within internal systems (including CRM platforms such as ConnectWise) Prepare, manage... such as ConnectWise (quoting, ticketing, or sales modules) Background in sales administration, operations support, or office coordination...
. Utilize Microsoft Excel and ConnectWise to track and analyze project financials, including budget variances, resource... experience with ConnectWise PSA and RMM. Relevant IT certifications such as: CompTIA Project+, CAPM, PMP, ITIL 4 (Foundation...
and monitoring laptops, servers and other devcies via Jamf, Intune, ConnectWise. Experience with industry standard security...
in ConnectWise as they occur. Understand processes in ConnectWise by completing assigned training materials and blueprints on the... ConnectWise University. Work through project tickets and phases in ConnectWise as assigned by a Project Manager. Enter...
such as VMware or Hyper-V Experience utilizing the ConnectWise suite of products Experience with vendors such as Google Workspace...
tools (such as ConnectWise) and security platforms (such as Guardz, Meraki, or SentinelOne) is a plus. Strong problem...