such as VMware or Hyper-V Experience utilizing the ConnectWise suite of products Experience with vendors such as Google Workspace...
, and resource assignments accurate in ConnectWise or other project management systems. Communicate scheduling conflicts, resource... Excel and ConnectWise to track and analyze project financials, including budget variances, resource allocation, cost...
tools (e.g., ConnectWise, Autotask) and RMM platforms Experience with QBRs and IT strategy planning Strong problem-solving...
(Professional Services Automation) Tools like FinancialForce (Certinia), Mavenlink (Kentata), BigTime, Netsuite OpenAir, Connectwise...
sales pipeline and activity in CRM tools (e.g., ConnectWise or similar), ensuring data integrity and compliance with company... platforms (e.g., ConnectWise) Other relative duties as assigned Minimum Qualifications High school diploma or equivalent...
, and support documentation. Service Desk Operations Resolve customer issues remotely using tools such as ConnectWise, Bomgar...
in to Connectwise. The position will coordinate the flow of information between customers and service staff in order to facilitate the... under pressure and meet deadlines Experience with Connectwise a plus Must pass pre-employment background check and drug test...
's communication policy.’ Time Entry and Ticket Management Accurately and diligently tracks time spent on-site using ConnectWise..., and resolution processes in ConnectWise Manage. Conducts a thorough review of assigned tickets for the next day before the end...
Team to identify recurring issues. Track service requests using ConnectWise Manage Ensure all work is logged... with remote supports tools (e.g., ConnectWise) Restaurant or hospitality experience...
network hardware/software, monitoring systems, and leveraging tools like ConnectWise for remote monitoring and management (RMM... solutions and backup systems. ConnectWise Administration Utilize ConnectWise RMM and PSA for ticketing, automation...