o ConnectWise PSA software/ AutoTask PSA o Wireless Technologies o Experience with advanced troubleshooting server issues...
and SLA-driven environments Experience with ConnectWise Proven ability to manage high-volume ticket environments Experience...
audit submissions. Provide ongoing production support for ConnectWise, Acumatica and other business applications Provide... by others. Experience supporting application integrations and data flows. Experience supporting business applications including ConnectWise...
with ConnectWise or another PSA tool is required. Managed Services Providers (MSP) experience is required. Must be proficient...
, coordination, or customer service roles (IT industry preferred). Familiarity with service ticketing systems (like ConnectWise...
/week Experience with a Managed Service Provider (MSP) and familiarity with ticketing systems (such as ConnectWise...
and notifications;respond accordingly through service tickets. Perform system documentation maintenance and review in ConnectWise... and efficiently Escalate service requests that require engineer-level support Enter time and expenses in ConnectWise according...
Qualifications) Experience using ConnectWise or comparable enterprise ticketing/helpdesk platforms Strong expertise in Windows...
Qualifications) Experience using ConnectWise or comparable enterprise ticketing/helpdesk platforms Strong expertise in Windows...
, Wi-Fi) + firewall/VLAN concepts (Cisco/Meraki exposure is a plus) MSP tooling (ticketing/RMM such as ConnectWise/Kaseya...