(e.g., ConnectWise, Autotask) Work within multi-tenant environments, supporting multiple clients simultaneously Escalate... support environments Experience with PSA tools (ConnectWise, Autotask or similar) Experience with RMM tools (remote...
and basic Linux server support Troubleshoot and upgrade Microsoft SQL databases Manage IT ticketing system (ConnectWise... (Not Required, but a Plus!) Hands-on experience with ConnectWise or similar IT ticketing systems Experience in an MSP (Managed Services Provider) or IT...
software (i.e. Autotask, ConnectWise, etc.), RMM software (i.e. Kaseya, Autotask, N-Central, etc.) Ability to prioritize...
, and confined storage spaces. Preferred Qualifications Previous experience with ConnectWise or similar ticketing system...
, processes, or environments in a way others can easily follow Comfortable using tools like ConnectWise, IT Glue, or similar...
skills Experience in project management is a plus Experience with ConnectWise preferred Ability to work after hours...
. ·Familiarity with helpdesk and ticketing systems (e.g., ConnectWise ServiceNow, JIRA, Zendesk). ·Excellent problem-solving skills... to explain technical concepts to non-technical users. Preferred Experience: ·Experience with ConnectWise. ·Certifications...
within ConnectWise in relation to project timelines. Project Information Review: Reviews all information with key personnel to address...
or GED required Associate degree preferred Preferred Experience: Experience with ConnectWise Certifications...
Become a client whisperer - answer calls, create tickets in ConnectWise, and be the first line of defense for all things tech-related...