within ConnectWise and IT Glue. Enhance customer satisfaction through high‑quality service and support. Ensure compliance.... Prior experience with ConnectWise is a plus. Experience with: Windows Server (2012+) / Active Directory Windows 10...
Resource Scheduling Customer Escalations Project Forecast Accuracy Tools ConnectWise PSA Microsoft 365 IT...
experience Are comfortable in a PSA-driven environment (ConnectWise, Autotask, HaloPSA, etc.) Can triage and prioritize in real...
maturity. Systems and Process Management: Maintain and update tickets in the ITSM system (ConnectWise) in alignment...
services environment Have hands-on experience with a PSA tool (ConnectWise, Autotask, HaloPSA, etc.) Can context-switch...
, SQL, Google Workspace, RMM tools, ConnectWise, Pre & Post sales experience In addition to the above qualifications...
) MCP, MCSE, CompTIA Sec+, A+, Net+ Platforms/Software: MacOS, SQL, Google Workspace, RMM tools, ConnectWise, Pre & Post...
, Microsoft 365, Active Directory, and common business applications Experience with ITSM platforms (Halo PSA, ConnectWise...
;experience with ERP systems such as Sage Intacct, ConnectWise, or equivalent. High attention to detail and commitment...
as needed Required Education, Experience, & Skills Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise...