service tickets. System documentation maintenance and review in ConnectWise & IT Glue. Communication with customers... ticket to resolution. Responsible for entering all time and expenses in ConnectWise as they occur. Enter all work...
and notifications;respond accordingly through service tickets. Perform system documentation maintenance and review in ConnectWise... and efficiently Escalate service requests that require engineer-level support Enter time and expenses in ConnectWise according...
to be certified with Cisco Duo within 30 days. Able to complete mandated Connectwise training within 30 days Strong technical...
, such as NinjaONE, Kaseya, or Connectwise Experience working with PSA Ticketing Software Solutions, such as Autotask or Connectwise...
trends, and make data-driven decisions. ·ConnectWise experience preferred. Why you’ll love working here At COURSER...
Technical Experience: ConnectWise Manage ConnectWise Automate IT Glue Azure and AWS Hyper-V and VMware Cisco, Meraki...
and review with Clients. Track all Client interactions in defined Systems of Record (including ConnectWise and Microsoft...
/IP, VOIP, Firewalls, and Switches. Knowledge of ConnectWise and similar applications a plus ACCOUNTABILITIES The...
such as ConnectWise, NinjaOne, SkyKick, or similar platforms. Security and Ecosystem Exposure Experience with email security, backup...
in a production IT environment(s), preferably in multi-site environments: 1-5 years (Preferred) Mac, Kaseya, ConnectWise, Sophos...