Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live... Leverage data-driven insights (CSAT, incident trends, usage metrics) to influence prioritization and continuous improvement...
, and intelligent workflow solutions in day-to-day operations. Drive measurable productivity improvement targets through AI-assisted... including uptime, MTTR, and SLA adherence Customer experience improvements (CSAT/NPS) AI adoption and usage effectiveness...
Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping... innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs. As the...
. Establish frameworks to prioritize initiatives and measure CX impact (e.g., NPS, CSAT, journey KPIs). Translate strategic... pain points/opportunities. Drive experience-led design thinking workshops with business stakeholders. Ensure solutions...
initiatives and measure CX impact (e.g., NPS, CSAT, journey KPIs) Translate strategic vision into actionable roadmaps.../opportunities Drive experience-led design thinking workshops with business stakeholders Ensure solutions are grounded in real...
organization to implement impactful solutions. If you're passionate about analytics, storytelling, and driving meaningful change... of Customer metrics (NPS, CSAT, etc.), surveys, and customer feedback. Experience working with customer support operational...
center and help desk solutions, as well as full color and variable print and mail capabilities. Position Overview The... satisfaction Collaborate with other departments (e.g., production, sales, solutions) as needed to fulfill client needs or resolve...
performance, track KPIs (e.g., first-contact resolution, NPS, CSAT), and validate improvement impact Cross-Functional... and downstream impacts before prescribing solutions. Demonstrated experience leading organizational change, including stakeholder...
, and customer satisfaction (CSAT) to identify opportunities for operational improvement. Conduct trend analysis to understand the... call data, and forecast parameters within the WFM tool. Implement Automation and Efficiency Solutions. Explore...
and on-budget delivery rates across the active NA project portfolio Client Outcomes: Customer satisfaction (CSAT/NPS), time... leader in mission-critical, . Our proven, secure and scalable software solutions enable leading corporations, fintechs...