Customer Service Business Relationship Manager
, knowledge, CTI) and SAP (order management, billing, service processes). Convert business requirements into project scopes...
, knowledge, CTI) and SAP (order management, billing, service processes). Convert business requirements into project scopes...
engineering and operational automation and support (level 3 and 4) for Citi Technology Infrastructure (CTI) API Management. Design...
) or RMA / logistics systems. Experience with CTI integrations (Genesys, Amazon Connect, NICE inContact, Five9, Talkdesk...
) or RMA / logistics systems. Experience with CTI integrations (Genesys, Amazon Connect, NICE inContact, Five9, Talkdesk...
- automations, workflows, configurations - Experience with a CTI or contact center platform (Aircall, RingCentral, Five9, Zoom...
- automations, workflows, configurations - Experience with a CTI or contact center platform (Aircall, RingCentral, Five9, Zoom...
- automations, workflows, configurations - Experience with a CTI or contact center platform (Aircall, RingCentral, Five9, Zoom...
- automations, workflows, configurations - Experience with a CTI or contact center platform (Aircall, RingCentral, Five9, Zoom...
and resolving any issues timely and escalating as required. Represent local FCS in CTI and VF forums. Work with Stakeholders...
intelligence operations. Familiarity with malware analysis, reverse-engineering outputs, and integrating CTI into detection...