: Skills: Aruba ClearPass, DNS Management, Enterprise Network, IT Network Security Certifications: None Experience: 10..., stability, and performance of a large, complex enterprise network. This role oversees more than 8,000 network devices, guiding...
leading cross-functional teams and enterprise-level initiatives Experience working with CX platforms, callcenter... leadership or executive-level roles Strong background leading callcenter or customer service operations Demonstrated success...
for enterprise customer engagement platforms. The ideal candidate will have strong hands-on experience with AWS services... using AWS Lambda and APIs Build speech-enabled IVR automation and intelligent call routing solutions Develop and optimize...
and supporting professional development within the team. -Accountable for the Contact Center implementation and support... technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations -Call flow...
enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role... Duration: until 12/31/2026 Working hours - 8-5 Mon-Fri, occasionally need to support different shift hours and on call...
with technology and business leaders to recommend system enhancements Provide 24x7x365 on-call network support for advanced... networking infrastructure across Azure, AWS, and GCP supporting enterprise application deployments Design, deploy, and manage...
Preferred: Key Responsibilities Product Strategy & Vision Define and execute the roadmap for an enterprise-grade Intent... with conversational AI systems, CRM platforms, knowledge bases, analytics tools, and contact center systems. Intent Detection...
Amazon Connect contact center environments, including: Contact flows, queues, routing profiles, and prompts Integrations... with AWS Lambda, APIs, and external systems Call recording, analytics, and troubleshooting Design and integrate AI-enabled...
hands-on experience in customization of DOM, Pricing, Inventory, CallCenter, Store, Supplier Collaboration modules... Experience with Nextgen OMoC 2.0 Expertise in customization of next gen callcenter and store order management Deep expertise...
Strong understanding of REST APIs system integrations and data flows Solid knowledge of contact center concepts SIP telephony KPIs call... and resilient solutions for IVR and call routing Omnichannel Create architecture diagrams technical blueprints and design documents...