interpretation and thresholds using Gainsight o Risk identification and escalation paths o Standard actions, interventions... success platforms such as Gainsight and lifecycle analytics. Proven ability to lead through influence across regions...
You've built new CS playbooks or processes Experience using Gainsight Experienced in hiring and training talent at scale...
such as Gainsight, Planhat, or Totango. Proficiency with BI and analytics tools such as Looker, with the ability to build reports...
and Gainsight to measure impact and effectiveness Balance tactical requests with a consultative approach to ensure customer... (Salesforce, Gainsight, Tableau, Gong, etc) Demonstrated ability to manage complex client relationships Experience working...
experience (Salesforce, Gainsight, Tableau…) a plus. Solid interpersonal skills and experience building strong internal...
(e.g., Salesforce Sales/Service Cloud and CPQ/Revenue, Gainsight or similar CS tools, support platforms, billing...
relationship management, and strategic account planning Strong proficiency in Salesforce, CPQ, Gainsight (or similar tools...
visualization and reporting tools. Familiarity with agile development methodologies. Familiarity with Tableau, GainSight, Pendo...
Implement and integrate CS tools (e.g., Gainsight, Totango, ChurnZero) with Snowflake to power health scoring, adoption tracking...
with technology platforms like Salesforce, Gainsight, or the newest AI-first Customer Success Platforms. Knowledge of automation...