, Sheets, PowerBI, SQL) Bonus: Salesforce, Gainsight, or customer service scoring (e.g., NPS, CSAT). Experience in writing...
Knowledge of tools like Gainsight or ChurnZero is preferred Must be able to travel within U.S. to visit key customers (10...
in PSA and CSM platforms-specifically Clarizen and Gainsight-with modern AI augmentation, you will transcend static... 'as-is' to 'to-be' transition, ensuring our PSA (Clarizen) and CSM (Gainsight) tools are optimized for global scale. Organizational Impact...
platforms (Gainsight, ChurnZero, Totango) and CRM systems (Salesforce, HubSpot). Data-driven mindset with the ability...
, lifecycle programs, or digital CS Demonstrated proficiency with CS and GTM systems, including advanced use of Gainsight...
and updates to both internal and external stakeholders. Manage Success Planning in Gainsight, with familiarity of Salesforce...
as needed, providing feedback and updates to both internal and external stakeholders. Manage Success Planning in Gainsight...
, including senior university leadership. Strong proficiency with key operational tools (Salesforce, Gainsight, JIRA, Tableau...
quickly in front of customers Ability to grasp technological and business concepts Experience using Gainsight...
management (PMP, Agile). Systems Fluency: Hands-on experience with LMS platforms, Customer Success software (Gainsight...