Customer Success Director
delivery quality. Travel up to 30% for customer on-site needs. Monitor account health and success metrics in Gainsight...
delivery quality. Travel up to 30% for customer on-site needs. Monitor account health and success metrics in Gainsight...
, action items, decisions, and upcoming milestones using Gainsight and Salesforce Lead recurring check-in calls with district...
analytics (like Gainsight) to decode user patterns and develop strategic plans that drive feature adoption, usage, and growth...
: Experience with product analytics or customer engagement platforms — Pendo, Gainsight, WalkMe, or similar A point of view...
that drove measurable retention or expansion outcomes Experience with Customer Success platforms (Gainsight, Vitally, ChurnZero...
environment Nice to have Experience with Customer Success tools (e.g., Totango, Gainsight, ChurnZero) Familiarity with CRM...
customer journeys and utilizing CS platforms (e.g., Gainsight, Totango, ChurnZero) to drive scale. Data-Driven: Ability...
experience (Salesforce, Gainsight, Tableau…) a plus. Solid interpersonal skills and experience building strong internal...
across a book of business Proficient with CRM and CSM platforms (e.g., HubSpot, Salesforce, Gainsight, ChurnZero) Familiar...
-to-value. Architect and oversee integrations between Deltek's product suite, CRM/CS platforms (e.g., Salesforce, Gainsight...