utilizing embedded and third-party AI/ML services for conversational AI, real-time agent assist, sentiment analysis...: Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone, Amazon Connect) and effectively...
Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company... Ability to perform deep backend data investigations Nice to have: Experience working with Genesys, IVR platforms...
knowledge across key platforms and vendors. Primary technology / vendor will be Genesys Cloud, Cisco WebEx CC, and Verizon... strategies. Cross-Functional Collaboration: Work with cross-functional teams (e.g., product engineering, sales, consulting...
(VB6) and/or .Net GENESYSConsultingServices, Inc. is proud to be an equal opportunity employer....This is a 30 month opportunity on the Hourly-Based IT Services (HBITS) Contract at the State of New York. (Possibility...
applications that follow Web Content Accessibility Guidelines 2.0 GENESYSConsultingServices, Inc. is proud to be an equal...This is a 30 month opportunity on the Hourly-Based IT Services (HBITS) Contract at the State of New York. (Possibility...
ColdFusion code GENESYSConsultingServices, Inc. is proud to be an equal opportunity employer....This is a 30 month opportunity on the Hourly-Based IT Services (HBITS) Contract at the State of New York. (Possibility...
Business Analysis Professional) certification by the International Institute of Business Analysis (IIBA) GENESYSConsulting...This is a 30 month opportunity on the Hourly-Based IT Services (HBITS) Contract at the State of New York. (Possibility...
, and change levers. Qualifications & Experience 5+ years of experience in management consulting, product management..., and/or internal consulting with a focus on customer service, contact center, or service operations transformation. Proven ability...
Services Cloud Focus areas include: Salesforce Sales Cloud, Service Cloud, and Financial Services Cloud architecture... Integrations between Salesforce and Guidewire Genesys contact center integrations supporting omnichannel customer engagement...
Hosting including environment management, continuous integration and deployments and backups. GENESYSConsultingServices...This is a 30 month opportunity on the Hourly-Based IT Services (HBITS) Contract at the State of New York. (Possibility...