Experience Cloud with Salesforce Data Cloud, Marketing Cloud, and other internal systems (e.g., Genesys C Cloud, MuleSoft, Hogan...
, vacation, and voluntary time-off (VTO) using automated tracking systems Update skill levels in Genesys and integrate AI-driven...
footprint and larger scope). Provide support for Cisco phone system and endpoints Provide support for Genesys and WebRTC systems..., Microsoft Teams, Cisco Call Manager, Genesys and WebRTC Effective customer service skills, including active listening, conflict...
applications and architectures (e.g., Genesys, Five9, Amazon Connect, NICE, Cisco, or similar) is a plus. AI & Engineering...
, with a solid understanding of IVR call flows, SIP, and voice application development. Hands-on experience with Genesys IVR, cloud... and support IVR solutions on platforms such as Genesys, Twilio, or Google Dialogflow, ensuring high availability and optimal...
page. IVR/Telephony: Understanding of IVR call flows, SIP Experience with IVR platforms such as Genesys and cloud...
Tenant footprint and larger scope). Provide support for Cisco phone system and endpoints Provide support for Genesys... and other environments. Experience in collaboration products, Microsoft Teams, Cisco Call Manager, Genesys and WebRTC Effective customer...
, Vitech CORE/GENESYS, or equivalent. Familiarity with Siemens Teamcenter for product lifecycle management. Experience...
, Cameo, Genesys, etc.) At V2X, we are deeply committed to both equal employment opportunity, including protection...
with NICE CXone, Amazon Connect, or Genesys Cloud Consulting or MSP experience English proficiency required Important...