Teams Engineer
., contact centers like Genesys). Required Skills & Experience: 4+ years in telephony engineering, Microsoft 365/Teams...
., contact centers like Genesys). Required Skills & Experience: 4+ years in telephony engineering, Microsoft 365/Teams...
expert for Genesys Cloud CX and its App Foundry ecosystem (e.g., Google Agent Assist, Google DialogFlow, Cobrowse... across omnichannel touchpoints. Core Responsibilities Strategic Consulting: Advise on Genesys Cloud CX configuration, integration...
document ingestion, vector stores, retrieval, and re ranking Architect real time audio and transcription pipelines (Genesys... architecture with: Genesys (WebSocket, real time audio) Corebridge APIs (Participant, Account, Call History) Snowflake Secure...
., Genesys, Five9, Amazon Connect, NICE, Cisco, or similar) is a plus. AI & Engineering Skills Strong ML/AI proficiency...
.Genesys Cloud CX 2.Python 3.Contact Center Hands-on experience with Genesys Cloud CX, including routing and APIs... custom applications and services for Genesys Cloud CX Integrate AI-driven capabilities within the contact center ecosystem...
and communication skills. Preferred Skills Experience with Microsoft Teams Calling, Cisco, Avaya, Genesys, NICE, or Zoom Phone... & Business-to-Technical Translation Top 3 Preferred Skills * Microsoft Teams Calling, Cisco, Avaya, Genesys, NICE, Zoom Phone...
., contact centers like Genesys). Required Skills & Experience 4+ years in telephony engineering, Microsoft 365/Teams...
, linux/unix environment, powershell in Windows environment Claude Code optional skillset: Genesys, Honeycomb, Grafana...
to have experience integrating Kore.ai with contact center systems such as NICE CXone, Genesys, or Five9. Good to have experience...
of migratingmodernizing legacy contact center platforms Avaya Genesys Cisco UCCEUCCX etc to Amazon Connect Identify opportunities...