Forecasting Analyst III
platforms such as: Aspect/Alvaria, Genesys WFM, NICE/IEX, Verint, Calabrio, etc. Experience with multi-site and/or vendor/BPO...
platforms such as: Aspect/Alvaria, Genesys WFM, NICE/IEX, Verint, Calabrio, etc. Experience with multi-site and/or vendor/BPO...
+ Months Key Requirements: Experience in contact center / call center technologies Preferred experience with Genesys...
Required * Strong knowledge of CCaaS platforms (Genesys Cloud, Amazon Connect, Five9, NICE CXone, etc.). Experience with CCAI technologies...
). Create and manage service requests within JCI systems (Oracle ACE, Genesys, NxGen, Mastermind). Maintain accurate notes... domain. Proficient with JCI applications (Genesys and Oracle Ace) Skilled with Microsoft Office (Word, Excel, Outlook...
Lex, Google Dialogflow, Azure Bot Service, Genesys,) Troubleshoot issues related to bot performance, voice recognition...
-based flexibility and AI-powered voice intelligence. For contact centers, Genesys Cloud CX, Nice CXone, and Five9 are top...
contact center technology (CXone, Genesys, etc.) and additional contact center focused conversational AI, virtual agents...
contact center technology (CXone, Genesys, etc.) and additional contact center focused conversational AI, virtual agents...
contact center technology (CXone, Genesys, etc.) and additional contact center focused conversational AI, virtual agents...
contact center technology (CXone, Genesys, etc.) and additional contact center focused conversational AI, virtual agents...