). Create and manage service requests within JCI systems (Oracle ACE, Genesys, NxGen, Mastermind). Maintain accurate notes... domain. Proficient with JCI applications (Genesys and Oracle Ace) Skilled with Microsoft Office (Word, Excel, Outlook...
reports to leadership Must Have o 8 years of experience in leading CCaaS platform such as NICE Genesys or Avaya o 8 years...
Zendesk and received via the Genesys phone queue. Initiate and manage call tags, Salesforce notifications, customer credits... all required training by assigned deadlines. Meet established Service Level Agreements (SLAs) across SAP, Zendesk, and Genesys platforms...
contact center technology (CXone, Genesys, etc.) and additional contact center focused conversational AI, virtual agents...
contact center technology (CXone, Genesys, etc.) and additional contact center focused conversational AI, virtual agents...
contact center technology (CXone, Genesys, etc.) and additional contact center focused conversational AI, virtual agents...
contact center technology (CXone, Genesys, etc.) and additional contact center focused conversational AI, virtual agents...
contact center technology (CXone, Genesys, etc.) and additional contact center focused conversational AI, virtual agents...
contact center technology (CXone, Genesys, etc.) and additional contact center focused conversational AI, virtual agents...
Experience with Salesforce, PowerBI, and/or Genesys $21.48-34.82 per hour plus bonus eligible + benefits. Actual minimum...