Salesforce Developer
or Data Cloud Experience with other telephony products such as NiCE CXone, Genesys, Five9. Other object-oriented...
or Data Cloud Experience with other telephony products such as NiCE CXone, Genesys, Five9. Other object-oriented...
) between ServiceNow and our CCaaS platform (Genesys/NICE CXone), ensuring seamless "single-pane-of-glass " screen pops and automated case... platforms (Genesys, NICE, Cisco). Experience working in highly regulated, FedRAMP-authorized, or IL4+government cloud...
such as: Aspect/Alvaria, Genesys WFM, NICE/IEX, Verint, Calabrio, etc. Experience with multi-site and/or vendor/BPO operations...
: Henry Ford Health Genesys Hospital Department: Revenue Cycle Mgmt 001 Shift: Rotating Union Code: Not Applicable...
and tools (e.g., Genesys, NICE inContact, Verint, Aspect). Strong analytical, problem-solving, and decision-making skills... Center, Forecasting, Genesys Workforce Management, Microsoft Excel, Microsoft Power Business Intelligence (BI), organization...
platforms (e.g., Salesforce, Genesys, or similar systems) Bilingual in English and Spanish Typing speed of 60+ WPM...
integrations between Salesforce and complex third-party enterprise systems (e.g., CTI/telephony systems like Five9/Genesys, ERPs...
of Contact center ecosystem/Genesys Framework and Architecture, familiarity with the Genesys ecosystem would be preferrable...
such as: Preferred: NiCE IEX, NiCE CXone, NiCE CXone Workforce Management (Webstation) Relevant: Calabrio ONE, Genesys Cloud CX, Verint...
implementing and optimizing support platforms like Salesforce Service Cloud, and Genesys Salesforce Softphone. Expertise...