, Genesys, Five9, or similar platforms Experience helping organizations evaluate, adopt, or optimize AI in service...
such as: Preferred: NiCE IEX, NiCE CXone, NiCE CXone Workforce Management (Webstation) Relevant: Calabrio ONE, Genesys Cloud CX, Verint...
. Support integration with contact center platforms (e.g., NICE CXone, Genesys) where applicable. Mandatory Skills...
such as D365, SAP, Genesys, and knowledge bases Develop APIs, middleware, and data pipelines to support AI interactions Implement... with enterprise systems (D365, SAP, Genesys) Python, JavaScript, or Java AI/LLM frameworks, APIs, and orchestration tools REST...
transformation, self-service, workflow redesign, or operational excellence Familiarity with NiCE, Genesys, Five9, or similar...
Experience with other telephony products such as NiCE CXone, Genesys, Five9. Other object-oriented programming knowledge...
Structure Simulator (HFSS) or equivalent SystemVue/Genesys or equivalent Advanced Design System (ADS) or equivalent...
(comprehension, speaking, reading and writing) must be demonstrated Workforce management expertise, Genesys Cloud experience...
Rhapsody, Cameo, Genesys, etc.). At Leidos, the opportunities are boundless. We challenge our staff with interesting...
Rhapsody, Cameo, Genesys, etc.). At Leidos, the opportunities are boundless. We challenge our staff with interesting...