Senior Solution Architect
EXPERIENCE: Government contract experience is a strong plus. Contact Center application experience (e.g., Genesys, Amazon...
EXPERIENCE: Government contract experience is a strong plus. Contact Center application experience (e.g., Genesys, Amazon...
within a team and in isolation Desired Experience managing implementations of Genesys or cloud based contact center platforms...
Code repository and change management systems Desired Experience GitLab, Jenkins, Groovy and Tomcat Genesys Voice...
, SiriKit and other NL tools SoX, Audacity or similar audio utilities Nuance Speech Server, Nuance License Manager, Genesys...
or packaged offerings for cloud platforms · Familiarity with other contact center solutions (e.g., Genesys, NICE, Five9...
and Genesys. Further, this person will be BIRA liaison with Clarity PPM. Establish and sustain structured communication loops...
, LlamaIndex, or vector databases. Experience integrating with contact center platforms (Genesys, Five9, Cisco). Google Cloud...
technologies: Genesys, NiCE, Five9, Webex Contact Center, Cisco PCCE/UCCE, Cisco CVPD, Zoom, Amazon Connect, Twilio, RingCentral...
technologies (eg. Nice, Genesys, Avaya, SAP);· Data & AI, ERP experience is considered an asset · Technical/Other Skills: SFDC...
Utilize electronic work applications/programs i.e. (Microsoft Office 360 applications, Genesys call application, ICUE...