, NWN, Waterfield) is a massive plus. Deep competitive knowledge of rival CX and AI channel partner programs (e.g., Genesys...
platforms such as Genesys Cloud, NICE CXone, Amazon Connect, Five9, or similar. Experience working in large, matrixed, multi...
required Additional Information Organization: Henry Ford Health Genesys Hospital Department: HFGRMC FP EFC Shift: Day Job Union Code...
from Genesys to NICE), increased adoption of AI-driven capabilities, and customer experience optimization. We are seeking a Sr... within a data organization, supporting platforms such as Genesys, NICE, or similar ecosystems. Experience supporting AI-enabled...
, containment, and graceful escalation to agents. Drive modernization from legacy contact center platforms (e.g., Avaya, Genesys...
platforms such as Genesys Cloud, NICE CXone, Amazon Connect, Five9, or similar. Experience working in large, matrixed, multi...
and UCaaS architectures (e.g., Avaya, Genesys Cloud, NICE CXone, Five9), including omnichannel routing and AI-driven CX. Expert... Preferred Certifications Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys Footer Applicants...
functionality Integrate Experience Cloud with Salesforce Data Cloud, Marketing Cloud, and other internal systems (e.g., Genesys C...
and resolutions in our ITSM solution (Service Now). Participate in the Genesys phone queue, responding to incidents and general...
with clarity and confidence. Bring contact centre domain knowledge (Genesys, Five9, NICE, Zoom Contact Center) or experience...