Principal Conversational UX Designer
Copilot, Azure Speech Studio, Adobe Audition, Genesys, Amazon Connect/Lex, etc. Fluency or near-fluency in Spanish...
Copilot, Azure Speech Studio, Adobe Audition, Genesys, Amazon Connect/Lex, etc. Fluency or near-fluency in Spanish...
Suite Familiarity with SalesForce, Genesys, and operational platform tools Experience recruiting, interviewing...
MATLAB, ADS, HFSS, and Genesys Experience working with Government customers to develop system level requirements...
, Computer Simulation Technologies (CST), Microwave Design Studio, High Frequency Structure Simulator (HFSS), Keysight Genesys...
;Avaya experience Portal Administration;Verint;Workforce Management (WFM);Interactions;Speech;DPA. Genesys... - Foundational Courses - Genesys Cloud CX - Implementation;Genesys Cloud CX - Contact Centre Administration;Genesys Cloud CX...
migration from legacy on-premise infrastructure to Genesys Cloud (CCaaS). Monitor enterprise systems daily for outages... Job: Hands-on experience with Genesys Cloud (CCaaS) and a strong background in call center technology development and operations...
systems) and customer-experience technologies, including Genesys Cloud CX. - Familiarity with digital-experience solutions...
Innovation: Oversee the optimization of CCaaS platforms (e.g., Genesys) to ensure seamless, data-driven interactions... knowledge of Salesforce (CRM), ServiceMax (Field Service Management), and CCaaS platforms (e.g., Genesys). Transformation...
Master's/advanced degree in the area of specialization Experience with Five9 or Genesys Experience carrying a business...
Center, Genesys Cloud CX/3CX, Twilio, NICE CXone, Five9, Talkdesk, Cisco Webex Contact Center/Webex CC, Aircall, GoToConnect...