Services, etc.), CCaaS (e.g., Genesys, NICE, Amazon Connect, Five9), CRM, and automation technologies, Smart Agent Assist...
with cloud telephony platforms (Microsoft Teams, Zoom Phone, Genesys, NICE, etc.) Knowledge of contact center technologies (IVR...
Information Organization: Henry Ford Medical Group Genesys Department: AMGG Bhatti I Shift: Day Job Union Code...
Servicing. This role requires a strategic operator with deep, hands-on expertise in Genesys Cloud platform architecture.... Genesys Cloud Platform Governance & Technology Leadership Serve as the executive business owner of the Genesys Cloud...
Center Systems Analyst – Genesys Cloud & Amazon Connect Location: Hybrid – Atlanta, GA / Richmond, VA / Connecticut... / Norfolk, VA Job Summary Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect...
(S) in one or more Contact Center platforms, i.e., NICE, Five9, Genesys - Required Typically requires 7-10 years' experience supporting medium.... - Required Expert in End-End Contact Center Platforms & Technologies: Genesys, Nice, Five 9, blending, speech...
, or automation recommendations. Support demos and proof-of-concepts involving AI Solutions from Cisco, Genesys, Juniper, Palo..., and willingness to learn rapidly. Understanding of enterprise technologies from Cisco, Dell, Genesys, Palo Alto, etc. Project...
experience selling AI-powered contact center or customer service automation solutions (e.g., NICE, Verint, Genesys, Five9...
, Maintenance) Cisco Genesys Avaya Microsoft Works with Business and IT Leaders to identify customer needs, issues...
, Maintenance) Cisco Genesys Avaya Microsoft Works with Business and IT Leaders to identify customer needs, issues...