center platforms Cisco Contact Center Enterprise Genesys Pure Engage, PureCloud or Pure Connect Avaya Aura NICE InContact...
Services, Maintenance) Cisco Genesys Avaya Microsoft Works with Business and IT Leaders to identify customer needs, issues...
in Cisco UCCE and Genesys. What you will do: Executes on objectives related to the on-going maintenance, expansion... platforms (Cisco UCC/UCCE, Avaya), Genesys web‑based contact center solutions, Cisco Finesse for agent desktop/call control...
Services, Maintenance) Cisco Genesys Avaya Microsoft Works with Business and IT Leaders to identify customer needs, issues...
like Genesys, Five9, NICE, Twilio, or Amazon Connect. Depth with Zendesk, Salesforce Service Cloud, ServiceNow, or similar...
internal system (Genesys call & screen recording) Documenting & scoring calls, emails and requests within the QA form...
/Microwave modeling, simulation and printed circuit board design tools (i.e. ANSYS HFSS/Maxwell, CST Microwave, Eagleware/Genesys... design tools (i.e. ANSYS HFSS/Maxwell, CST Microwave, Eagleware/Genesys, Keysight ADS, Xpedition, Altium, FEKO, TICRA...
review of calls, emails, requests through internal system (Genesys call & screen recording) Documenting & scoring calls...
internal system (Genesys call & screen recording) Documenting & scoring calls, emails and requests within the QA form...
review of calls, emails, requests through internal system (Genesys call & screen recording) Documenting & scoring calls...